Shared email accounts for departments are generally set up as a delegated accountwhat are called "delegated accounts". Delegated accounts allow multiple users to share a single Gmail inbox, and each user is able to access the shared inbox directly from their own personal Swarthmore inboxmailbox which can be accessed from within their personal Swarthmore mailboxes. This allows all users with access to easily see when emails have been read and replied to by others, and gives all users as well as the ability to respond to messages using the email for from within the delegated account. Delegated accounts allow for This provides secure access to a shared email inbox that does not require users to share a passwordshared mailbox without requiring shared passwords. You can request a new delegated account from the ITS support portal (requires login).
Delegated accounts don't allow users to access advanced settings for the inbox and do not include Drive, Calendar, or Chat. It is possible to create a shared Google Drive space by using Google Groups to manage permissions to a folder, or by requesting an AODocs managed spacea Google Shared Drive (requires login). Changes to who has access to a delegated account need to be done by ITS, and you can request access changes on our support portal (requires login).
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- Click on your profile picture in the upper-right corner of Gmail .(if you don't have a profile picture, it will display your first initial instead)
- Choose the shared email address from this menu. Delegated accounts will appear below the Manage your Google Account button.
- The delegated account will open in a new tab within your web browser.
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