Summary
These steps will demonstrate how to enable and use Wi-Fi Calling on a smartphone to make a voice call. With Wi-Fi Calling, you can make or receive a phone call if you have a Wi-Fi connection in an area with little or no cellular coverage.
Requirements
- Wi-Fi is turned On
- An active wireless Internet connection - Wi-Fi calling works best when connected to eduroam
- A Wi-Fi-Calling compatible device with appropriate settings enabled - depends on the device manufacturer, OS, and cellular service carrier
- See suggested troubleshooting steps for guidance below
- You might need to enter or confirm your address for emergency services.
- Some devices or cellular carriers may not support Wi-Fi Calling
- In some cases an active cellular network signal is required to turn on the Wi-Fi Calling, (only afterward it is not needed), and you may need to move to a different physical location to complete this process
Procedure
iPhone (iOS)
Make a call with Wi-Fi Calling
- Turn on Wi-Fi calling in Settings > Phone (or Cellular) > Wi-Fi Calling. You might need to enter or confirm your address for emergency services.
- If Wi-Fi Calling is available, you’ll see Wi-Fi after your carrier name in the status bar. Then your calls will use Wi-Fi Calling.
Android
If in the Settings app -
...
- Enter the Phone app
- Click the “3 vertical dots” menu in the top right corner and then tap Settings
- Toggle the Wi-Fi Calling setting to On.
Verizon Troubleshooting:
How to Make Wi-Fi Calls on Android™ Smartphones
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Hands-On Interactive Simulator - step-by-step tutorial by phone model
AT&T Troubleshooting:
Stay Connected with Wi-Fi Calling
Device Selector Tool - step-by-step tutorial by phone model