Disable Private and Randomized Wi-Fi MAC Addresses, which interfere with the SwatDevice registration process. If the MAC address changes, the device is treated as a new device and will no longer be able to access the internet.
Find the device's MAC address
- See the instructions for finding the MAC address of many common devices
- If your device is not listed in the instructions, check your user manual or contact the device manufacturer for device-specific instructions
- If your device has both wired and wireless connections, be sure to use the wireless MAC address
Submit a Service Request with the following details (requires Swarthmore account login):
- The device's MAC address
- The type of device
- MAC address of second device, if it needs to pair with another device to complete setup (like Google Home)
Wait for email confirmation that your device has been registered – depending on how busy the Network Team is, this may take a few days.

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