Wi-Fi Calling

Summary

These steps will demonstrate how to enable and use Wi-Fi Calling on a smartphone to make a voice call.  With Wi-Fi Calling, you can make or receive a phone call if you have a Wi-Fi connection in an area with little or no cellular coverage.

Requirements

  • Wi-Fi is turned On

  • An active wireless Internet connection - Wi-Fi calling works best when connected to eduroam

  • A Wi-Fi-Calling compatible device with appropriate settings enabled - depends on the device manufacturer, OS, and cellular service carrier

    • See suggested troubleshooting steps for guidance below

    • You might need to enter or confirm your address for emergency services.

    • Some devices or cellular carriers may not support Wi-Fi Calling

  • In some cases an active cellular network signal is required to turn on the Wi-Fi Calling, (only afterward it is not needed), and you may need to move to a different physical location to complete this process

Procedure

iPhone (iOS)

Make a call with Wi-Fi Calling

  1. Turn on Wi-Fi calling in Settings > Phone (or Cellular) > Wi-Fi Calling. You might need to enter or confirm your address for emergency services.

  2. If Wi-Fi Calling is available, you’ll see Wi-Fi after your carrier name in the status bar. Then your calls will use Wi-Fi Calling.

Android

If in the Settings app - 

  1. Pull down the notification shade and long-press the Wi-Fi icon to enter Wi-Fi settings.

  2. Scroll to the bottom and select Wi-Fi Preferences.

  3. Tap Advanced.

  4. Select Wi-Fi Calling and flip the switch to On.

If in the Phone app - 

  1. Enter the Phone app

  2. Click the “3 vertical dots” menu in the top right corner and then tap Settings

  3. Toggle the Wi-Fi Calling setting to On.

Verizon Troubleshooting:

How to Make Wi-Fi Calls on Android™ Smartphones 

HD Voice FAQs - Enable HD Voice

Hands-On Interactive Simulator - step-by-step tutorial by phone model

AT&T Troubleshooting:

Stay Connected with Wi-Fi Calling

Device Selector Tool - step-by-step tutorial by phone model

Wi-Fi Calling Setup FAQ

T-Mobile Troubleshooting:

T-Mobile Wi-Fi Calling FAQs

Android Troubleshooting: 

How to Enable Wi-Fi Calling on an Android Phone

Ways you can contact ITS or find information:

ITS Support Portal: https://support.swarthmore.edu
Email: support@swarthmore.edu
Phone: x4357 (HELP) or 610-328-8513
Check out our remote resources at https://swatkb.atlassian.net/wiki/spaces/remote/overview
Check our homepage at https://swarthmore.edu/its