Working Remotely
Accessing Swarthmore Remotely
For all Employees
Have at least one device registered with Duo that you can access from off-campus
We strongly recommend adding your smartphone, or an app-enabled mobile device, to the Duo app
Check any hardware tokens you may have for Duo authentication and ensure they are working properly
Install the Swarthmore Virtual Private Network (VPN) on any devices you wish to use off-campus
Verify that you can log in to the Swarthmore VPN and that the VPN application is up-to-date
Upload files to Google Drive and review Google Drive File Sharing for collaborating on documents and projects
Make sure you can connect to the Internet. Check out our tips for better WiFi for more information.
More Resources
Working Safely Online Remotely
LinkedIn Learning: Thriving Through Change [pdf]
Forwarding Calls from Your Office Phone
Equipment Removal for Remote Work
For Faculty
LinkedIn Learning Remote Resources for Faculty
For Staff
LinkedIn Learning Remote Resources for Staff
Resources for Working Remotely (Particularly Admin Staff) [GDoc]
For Students
Resources for Learning Remotely
LinkedIn Learning Remote Resources for Students
LinkedIn Learning: Thriving Through Change [pdf]
Help Desk Support Offerings
The ITS Help Desk, located in Beardsley 110 [campus map] is the first point of contact for all requests, incidents, and problems relating to technology services provided by Swarthmore College. The Help Desk offers support via in-person appointments, drop-ins, and remote, and extended support options to meet the varying needs of the college community.
Hours, operations, and coverage are modified during semester breaks and college observed holidays. Hours and operations may also vary prior to the start of the Fall/Spring semesters to allow our staff to prepare for the return of students - Please visit The Dash for current hours.
ITS Service Portal
Visit the ITS Service Portal (support.swarthmore.edu) to enter tickets for support, submit request services, get important announcements, and find quick solutions to common support questions. 24/7/365. The portal is interactive and offers a list of how-tos and FAQs.
In-Person & Remote Support
The hours listed below are during the semester when classes are in session
Beardsley Help Desk Appointments and Drop-ins
While the ITS Help Desk provides drop-in support, appointments are recommended as the first option for various types of support issues and are a great way to get one-on-one assistance. To schedule in-person support or computer drop-off, go to the Help Desk Appointment Calendar.
Hours
Monday-Thursday 9:30 am-3:30 pm
Friday 9:30 am-12:30 pm
Saturday Closed
Sunday Closed (Remote Support Available when classes are in session)
Remote Support Hours (phone, portal, zoom)
The ITS Help Desk endeavors to resolve requests virtually as a first option since most issues can be solved remotely via Phone or Zoom support. Virtual Zoom support can be scheduled by entering a ticket via the ITS Service Portal (support.swarthmore.edu)
Hours
Monday-Thursday 8 am-10 pm (when classes are in session)
Friday 8 am-8 pm (when classes are in session)
Saturday Closed
Sunday 4 pm-10 pm (when classes are in session)
Phone Support
Phone support is available at x4357 (HELP) or 610-328-8513. Note: when calling the Help Desk, any voicemail messages left will create a support ticket for follow-up. When leaving messages, please provide your username, a return phone number, and an alternate email address if you are unable to access your Swarthmore email.
McCabe Library IT Consultant (walk-up, phone, portal, zoom) - when classes are in session
Walk-up and Remote Support Available (support hours are only available during the academic year when classes are in session):
Hours
Sunday-Thursday 4 pm-10 pm
Friday 4 pm-8 pm
Saturday Closed