Information Technology Services (ITS) purchases, configures, repairs, and supports Swarthmore College-owned equipment and supports access to college-provided services on computers that you may use at home or while traveling. ITS is committed to making as many college-provided services as possible available to faculty, staff, and students from any location and at any time.
ITS cannot offer hardware support for personally-owned computers. ITS will support college-owned and provided software and services. ITS will not hold or check-in personally-owned devices at the Help Desk. If you have any questions about what may or may not be supported for a personally-owned computer or device, you can contact the Help Desk. For detailed examples of what we can do, please see below.
Examples of what ITS can do
- Help with access to College resources from off-campus, including access to servers that require Virtual Private Network (VPN) or EZ-Proxy.
- Help with off-campus access to email using Gmail, the College's webmail service (gmail.swarthmore.edu)
- Answer questions about software supported by ITS. For more information about supported software, please visit our software page.
You can also review our policy on taking college-owned equipment home if you feel that option is better suited to your needs.
Student personal computing support
ITS offers help and assistance for College-provided software and services free of charge. College-provided services include, but are not limited to, Gmail, Google Drive, eduroam, Moodle, campus printing, VPN, and academic software. ITS cannot directly assist with hardware repairs but can provide recommendations through your computer's existing manufacturer/warranty service.
Contact the Help Desk
Below is a list of all of the ways you can contact ITS or find information: ITS Service Portal: support.swarthmore.edu Phone: x4357 (HELP) or 610-328-8513 Email: support@swarthmore.edu Check out our remote resources at https://swatkb.atlassian.net/wiki/spaces/remote/overview Check our homepage at swarthmore.edu/its