Help Desk Hours of Operation

Help Desk Support Offerings

The ITS Help Desk, located in Beardsley 110 [campus map] is the first point of contact for all requests, incidents, and problems relating to technology services provided by Swarthmore College. The Help Desk offers support via in-person appointments, drop-ins, and remote, and extended support options to meet the varying needs of the college community.

Important Note: Hours, operations, and coverage are modified during Semester Breaks and College observed Holidays. Hours and operations may also vary prior to the start of the Fall/Spring semesters to allow our staff to prepare for the return of students - Please visit The Dash for current hours. 

The hours listed below are during the semester when classes are in session.

ITS Service Portal 

Visit the ITS Service Portal ( to enter tickets for support, submit request services, get important announcements, and find quick solutions to common support questions. 24/7/365. The portal is interactive and offers a list of how-tos and FAQs.

In-Person & Remote Support

Beardsley Help Desk Appointments and Drop-ins

While the ITS Help Desk provides drop-in support, appointments are recommended as the first option for various types of support issues and are a great way to get one-on-one assistance. To schedule in-person support or computer drop-off, go to Google Appointment Calendar → Log In: 


  • Monday-Thursday 9:30 am-3:30 pm

  • Friday 9:30 am-12:30 pm

  • Saturday Closed

  • Sunday Closed (Remote Support Available when classes are in session)

Remote Support Hours (phone, portal, zoom) 

What If you can’t visit the In-Person helpdesk for Support?

The ITS Help Desk endeavors to resolve requests virtually as a first option since most issues can be solved remotely via Phone or Zoom support. Virtual Zoom support can be scheduled by entering a ticket via the ITS Service Portal (

  • Monday-Thursday 8 am-10 pm (when classes are in session)

  • Friday 8 am-8 pm (when classes are in session)

  • Saturday Closed

  • Sunday 4 pm-10 pm (when classes are in session)

Phone Support:

Phone support is available at x4357 (HELP) or 610-328-8513. Note: when calling the Help Desk, any voicemail messages left will create a support ticket for follow-up. When leaving messages, please provide your username, a return phone number, and an alternate email address if you are unable to access your Swarthmore email.

McCabe Library IT Consultant (walk-up, phone, portal, zoom) - when classes are in session

Walk-up and Remote Support Available (support hours are only available during the academic year when classes are in session):

  • Sunday-Thursday 4 pm-10 pm

  • Friday 4 pm-8 pm

  • Saturday Closed

Contact the Help Desk

Ways you can contact ITS or find information:

ITS Support Portal:
Phone: x4357 (HELP) or 610-328-8513
Check out our remote resources at
Check our homepage at