Information Technology Services (ITS) purchases, configures, repairs, and supports Swarthmore College-owned equipment and supports access to college-provided services on computers that you may use at home or while traveling. ITS is committed to making as many college-provided services as possible available to faculty, staff, and students from any location and at any time.
ITS cannot offer hardware support for personally-owned computers. ITS will support college-owned and provided software and services. ITS will not hold or check-in personally-owned devices at the Help Desk. If you have any questions about what may or may not be supported for a personally-owned computer or device, you can contact the Help Desk. For detailed examples of what we can do, please see below.
Examples of what ITS can do
- Help with access to College resources from off-campus, including access to servers that require Virtual Private Network (VPN) or EZ-Proxy.
- Help with off-campus access to email using Gmail, the College's webmail service (gmail.swarthmore.edu)
- Answer questions about software supported by ITS. For more information about supported software, please visit our software page.
You can also review our policy on taking college-owned equipment home if you feel that option is better suited to your needs.
Student personal computing support
ITS provides help and assistance for College-provided software and services free of charge. College-provided services include, but are not limited to, Gmail, Google Drive, eduroam, Moodle, campus printing, VPN, and academic software. On-campus students can access support for personally-owned computers through Dell and Apple warranty support via the Help Desk.
Contact the Help Desk
Below is a list of all of the ways you can contact ITS or find information: ITS Service Portal: support.swarthmore.edu Phone: x4357 (HELP) or 610-328-8513 Email: support@swarthmore.edu Check out our remote resources at https://swatkb.atlassian.net/wiki/spaces/remote/overview Check our homepage at swarthmore.edu/its