Working Remotely

Accessing Swarthmore Remotely

For all Employees

• Check your Duo devices

• Have at least one device registered with Duo that you can access from off-campus

  • We strongly recommend adding your smartphone, or an app-enabled mobile device, to the Duo app

  • Check any hardware tokens you may have for Duo authentication and ensure they are working properly

• Install the Swarthmore Virtual Private Network (VPN) on any devices you wish to use off-campus

  • Verify that you can log in to the Swarthmore VPN and that the VPN application is up-to-date

• Upload files to Google Drive and review Google Drive File Sharing for collaborating on documents and projects

• Make sure you can connect to the Internet. Check out our tips for better WiFi for more information.

More Resources

Zoom Video Conferencing 

Working Safely Online Remotely

Cybersecurity Video Resources

LinkedIn Learning: Thriving Through Change [pdf]

Forwarding Calls from Your Office Phone

Equipment Removal for Remote Work

ITS Training Events

For Faculty

Teaching Remotely

Help with Moodle

LinkedIn Learning Remote Resources for Faculty

For Staff

LinkedIn Learning Remote Resources for Staff

Resources for Working Remotely (Particularly Admin Staff) [GDoc]

For Students

Resources for Learning Remotely

LinkedIn Learning Remote Resources for Students

LinkedIn Learning: Thriving Through Change [pdf]

Help Desk Support Offerings

The ITS Help Desk is located in Beardsley 110 [campus map]. It is the first point of contact for all requests, incidents, and problems related to technology services provided by Swarthmore College. Support is provided via the ITS Service Portal, phone, zoom, and in-person appointments. During the school year, after hours and weekend support is provided by the student IT Consultant in McCabe Library. The Help Desk offers extended support options to meet the varying needs of the college community.

ITS Service Portal 

Visit the ITS Service Portal (http://support.swarthmore.edu ) to quickly find answers to questions and solutions to common issues. Enter a ticket for support or to request a service. See information about upcoming maintenance, service outages, and important announcements. The portal is interactive and available 24/7/365 days a year. It offers how-to guides and FAQs.

Phone Support

Phone support is available at x8513 or 610-328-8513. If no one answers, please leave a message. A voicemail message will create a support ticket for follow-up. When leaving a voicemail message, please provide your name, Swarthmore username, a return phone number, and an alternate email address if you are unable to access your Swarthmore account or email.

In-Person & Remote Support

Beardsley Help Desk Appointments and Drop-ins

The ITS Help Desk provides limited drop-in support and recommends making an appointment to ensure that someone is available to help you. To schedule in-person support or computer drop-off, enter a ticket and then select a time slot:

Hours for In-Person Appointments at the Beardsley Help Desk:

Visit The Dash for current hours.

• Monday-Thursday 9:30 am-3:30 pm

• Friday 9:30 am-12:30 pm

Remote Support Hours (phone, portal, zoom)

Extended Hours for Remote Support:

Visit The Dash for current hours.

• Monday-Thursday 8 am-10 pm (when classes are in session)

• Friday 8 am-8 pm (when classes are in session)

• Saturday Closed

• Sunday 4 pm-10 pm (when classes are in session)

McCabe Library - IT Consultant (walk-up, phone, portal, zoom) - when classes are in session

Walk-up and Remote Support Available (support hours are only available during the academic year when classes are in session):

Hours for McCabe Library - Student IT Consultant

Visit The Dash for current hours.

• Sunday-Thursday 4 pm-10 pm

• Friday 4 pm-8 pm

• Saturday Closed