Campus Phones & Voice Mail

Owned by Jessica Stockett
Last updated: Feb 15, 2024 by Anthony Weed
3 min read

Swarthmore College uses Cisco phones - to see the current models, scroll to the bottom of the page.  Faculty and staff assigned a phone extension, will have a voicemail account.  No phone service is provided to students.  There are wall-mounted and other common-area phones throughout campus (dorms, classrooms, halls, etc.).  Common-area phones are able to make local calls (Swarthmore College and immediate area).  Long distance calls from common-area phones require a calling card (a prepaid card used for making long distance calls).

Campus Phone & Voicemail Resources

Web Guides - FAQ webpages that provide answers to many "How do I ... ?" questions:

Printable Guides - PDF reference guides for you to print and keep:

  •   Voicemail Essentials Guide - PDF provides keyboard shortcuts for navigating voicemail menus.

  •   Deleted Voicemail Retrieval Guide - PDF provides directions for navigating deleted voicemail messages.

  •   Cisco 8841, 8851 Phone Reference Guide - PDF provides directions for navigating your Cisco phone and its different features.

Note: For best results, print Cisco IP phone 8841/8851 quick reference [PDF] on 8.5inch x 14inch (legal-sized) paper.

Video Guide - Cisco 8841 Phone Navigation:

YouTube video, click image to view - the short 5min video explains different buttons on the Cisco phone.

Phone Models Used On Swarthmore's Campus

Cisco 7821 wall phone, Cisco 8831 conference phone, Cisco 8841 desk phone, and Cisco 8851 desk phone w/ BKEM Expansion Module

Cisco 7821, a 2-line phone used in classrooms, labs and dorms, able to call other campus phones, and the surrounding neighborhood.
Cisco 7821, a 2-line phone used in classrooms, labs and dorms, able to call other campus phones, and the surrounding neighborhood.
8831 Conference Phone, a speaker phone with attached keypad, ideal for medium to large conference rooms. Departments can purchase a conference phone through ITS - contact the Help Desk for details.
8831 Conference Phone, a speaker phone with attached keypad, ideal for medium to large conference rooms. Departments can purchase a conference phone through ITS - contact the Help Desk for details.

Cisco 7821, a 2-line phone used in classrooms, labs and dorms, able to call other campus phones, and the surrounding neighborhood.

8831 Conference Phone, a speaker phone with attached keypad, ideal for medium to large conference rooms. Departments can purchase a conference phone through ITS - contact the Help Desk for details.

8841 Desk Phone, a 5-line phone capable of supporting five separate phone extensions and/or speed dials, assigned to most faculty and staff.

8851 Desk Phone with BKEM Expansion Module, is used in offices that need more than five lines. The expansion module allows for an additional 18 lines.

 

Ways you can contact ITS or find information:

ITS Support Portal: https://support.swarthmore.edu
Email: support@swarthmore.edu
Phone: x4357 (HELP) or 610-328-8513
Check out our remote resources at https://swatkb.atlassian.net/wiki/spaces/remote/overview
Check our homepage at https://swarthmore.edu/its