Zoom Phone

We have some exciting news to share about a new campus initiative. In order to better support remote and hybrid work, and in collaboration with our campus partners, ITS is working closely with Zoom to begin migrating our current Cisco Phone System to Zoom Phone.

The project will be implemented in multiple phases, beginning this fall. This summer, alongside ITS, we will also invite a few departments to join as early adopters. We anticipate that many members of our community will opt to utilize Zoom's virtual phone features via their computer or mobile device app rather than relying on physical desk phones.

For answers to frequently asked questions visit our Zoom Phone Project FAQs page. For questions regarding the project timeline, migration process, or training please visit the Zoom Phone Project Rollout page. You can also still view the recorded Zoom Phone training sessions (GDoc) - login is required.

We understand that transitioning to Zoom Phone represents a significant change from our current telecommunications system, and we are here to provide support. If you have any questions or concerns during the transition, please don't hesitate to contact us through our ITS Service Portal.


Ways you can contact ITS or find information:

ITS Support Portal: https://support.swarthmore.edu
Email: support@swarthmore.edu
Phone: x4357 (HELP) or 610-328-8513
Check out our remote resources at https://swatkb.atlassian.net/wiki/spaces/remote/overview
Check our homepage at https://swarthmore.edu/its